2018 is here which gives us the chance to look back on the wonderful year our Technical Support Team had in 2017.
We brag about them a lot, and without making their heads too big I wanted to make the first blog of the year a shoutout to their hard work.
Below are tables that detail the month by month of our Technicians performance on the phones, and how they dealt with issues in form of Support Tickets.
Call Stats
| Month | Calls | Calls Abandoned | Average Call Duration | Average Wait time |
| January | 472 | 0 | 2m9s | 2.00s |
| February | 559 | 0 | 2m11s | 5.00s |
| March | 532 | 0 | 3m14s | 4.00s |
| April | 438 | 0 | 2m19s | 4.00s |
| May | 457 | 0 | 2m41s | 4.00s |
| June | 478 | 0 | 2m28s | 4.00s |
| July | 504 | 0 | 2m18s | 3.00s |
| August | 642 | 0 | 2m12s | 2.00s |
| September | 764 | 0 | 2m19s | 2.00s |
| October | 604 | 0 | 2m0s | 2.00s |
| November | 643 | 0 | 2m10s | 2.00s |
| December | 405 | 0 | 1m48s | 2.00s |
| TOTAL | 6498 | 0 | 2m19s | 3.00s |
Ticket Stats
| Month | Tickets Raised | Tickets Closed | Closure Rate (%) | YTD Raised | YTD Closed | YTD Closure Rate |
| January | 617 | 605 | 98 | 617 | 605 | 98 |
| February | 744 | 726 | 97.5 | 1361 | 1331 | 97.8 |
| March | 846 | 835 | 98.9 | 2207 | 2166 | 98.1 |
| April | 662 | 643 | 97.1 | 2869 | 2809 | 97.9 |
| May | 962 | 959 | 99.7 | 3831 | 3768 | 98.3 |
| June | 785 | 782 | 99.6 | 4616 | 4550 | 98.5 |
| July | 790 | 777 | 98.6 | 5406 | 5327 | 98.5 |
| August | 530 | 517 | 97.5 | 5936 | 5844 | 98.4 |
| September | 515 | 514 | 99.8 | 6451 | 6358 | 98.5 |
| October | 557 | 539 | 96.7 | 7008 | 6897 | 98.4 |
| November | 502 | 501 | 99.8 | 7510 | 7398 | 98.5 |
| December | 464 | 459 | 98.9 | 7974 | 7857 | 98.5 |
There really isn’t much more we can add to that – the numbers don’t lie!
If you are looking for a partner who cares, look no further!
Not only do we answer our phones quickly, we resolve issues quickly!
If you want service like this, call us now on 01635 884170 or email us at sales@stream-networks.co.uk